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Warranty Terms

Refubz is committed to delivering reliable, durable, and affordable refurbished computers to the Somali marketplace. We take great pride in our products and our reputation, and we are dedicated to your complete satisfaction. Every product we sell comes with a 6-month limited warranty. Our team looks forward to earning your trust and business.

All systems undergo strict refurbishment procedures, including comprehensive functional testing to ensure they meet factory specifications, as well as thorough cleaning. While refurbished systems may have minor cosmetic imperfections, these do not affect performance.

If a hardware defect is covered under this warranty, the Refubz team will repair or replace the faulty part. If repair or replacement parts are unavailable, we will offer a replacement product of equivalent value and/or specifications.

What is Covered?

This limited warranty covers defects in materials and workmanship of hardware products sold by Refubz, on a part-by-part basis.

Typical faults include:

  • Hard drive failures
  • Memory issues
  • Screen/display issues (Cracked, damaged or broken screens are not covered unless the damage is caused in transit.)
  • Keyboard/Trackpad/Speakers not working
  • PSU (power supply unit) issues for Desktop PCs
  • Power adapter cable issues for laptops

What is Not Covered?

This limited warranty does not cover:

  • Software, including operating systems, trial software, and pre-installed applications
  • Issues resulting from:
    • External causes such as accidents, abuse, misuse, or electrical problems
    • Unauthorized servicing or repair
    • Use that does not follow the product instructions
    • Failure to maintain the product as recommended
    • Use of accessories or components not supplied by Refubz
  • Products with missing or altered service tags or serial numbers
  • Products for which Refubz has not received full payment or that are under dispute
  • Damage from events such as misuse, theft, vandalism, fire, flood, lightning, power failures, or acts of God
  • Installation, removal, or reinstallation costs
  • Consumable items such as batteries, toner cartridges, projector bulbs, or other operating supplies
  • Cosmetic issues like scratches, dents, or other surface damage that do not affect functionality
  • Vinyl skins or decals applied by Refubz